At Greenbank Swimming Pool, we pride ourselves on creating a fun and friendly environment for families and friends to enjoy.
However we must insist on a set of policies to ensure the safety and enjoyment of all our customers. These can be found here on our website and displayed at the pool entrance.Contact Us Today
Admission is by payment at the ticket office or by season ticket.
Season ticket holders must bring their card on each occasion or admission will be refused; season tickets are not transferable.
Re – admittance is not permitted on any ticket bought.
Pass – out tickets are not permitted.
The committee, manager and assistant manager reserve the right to refuse admission and to vary the times of opening and closing.
It is the duty of the manager and staff to preserve order and enforce compliance with all the rules, regulations and policies of the pool.
The pool has a disciplinary procedure and patrons who break the rules or regulations will be subject to the disciplinary procedure and possible revocation of their swimming privileges, asked to leave the premises, be given a banned period. No refunds will be given.
The pool committee reserve the right to withdraw and cancel a season ticket card without reimbursement in the event that the card holder’s behaviour is found to be in breach of pool rules, regulations or polices.
Please read the rules of the pool and obey any safety advice given by the lifeguard.
Contact a member of staff or go to the main entrance office for help.
During hot weather the pool gets very busy and we need your understanding and co-operation in order to ensure Greenbank stays safe for you.
Please obey these instructions; it is for your own safety to ensure numbers in the water stays at safe limits.
For the safety comfort and enjoyment of all pool patrons:
Small inflatables, floats, snorkels, flippers, facemasks, and hand paddles increase the risk of injuries and contribute to children getting out of their depth.
An environment where high-spirited robust play occurs increases the risk of collisions and fatigue.
The equipment itself may block visibility of the pool bottom or a submerged casualty.
For everybody’s safety the lifeguards will control the times play equipment can be used and remove it from use in the pool during busy periods.
PURPOSE: This policy has been developed to protect all employees, customers (including pool hirers), children or season ticket holders and visitors from exposure to second-hand smoke and to assist compliance with the Health Act 2009. Exposure to second-hand smoke increases the risk of lung cancer, heart disease and other serious illnesses. Ventilation or separating smokers and non-smokers within the same airspace does not completely stop potentially dangerous exposure.
POLICY: It is the policy of Greenbank Pool that all our premises, this includes the swimming pool car park, are smoke free. Smoking, Vaping and E-cigarettes is prohibited on or within the premises except within the designated smoking area, located behind the pool shop, OASIS.
The policy applies to all employees, pool customers and visitors including pool hirers, who all have a right to enjoy a smoke free environment.
NON-COMPLIANCE: The hirer has the responsibility to inform their group that this is a smoke free premises.
If someone in the group fails to comply with the smoke free policy, then they will be asked to leave the premises.
All children under eight and children 8 to 15 years who are weak or non-swimmers must be accompanied while on the premises and kept under close supervision by an adult 18 years or above. It is recommended 1 adult supervise 2 children within these criteria.
Children with or without swim aids who cannot stand in the deepest part of the pool and remain in their depth must be accompanied in the pool with an adult.
At the discretion of the lifeguard a child may be asked to undertake a Height Depth Test to verify if they can or cannot be in the children’s pool unaccompanied.
Children under eight and non or weak swimmers:
Must be accompanied in the water by an adult. Are not permitted in the deep end of the pool.
At the discretion of the lifeguard a weak swimmer may be asked to undertake a Swimming Ability Test to verify their ability, (2 lengths / 60 m nonstop using front crawl, breastroke or both with reasonable techniques, not doggie paddle).
Swimmers will be instructed to use the area of the pool they are safe in.
Pool Patrons must obey any safety advice given by lifeguards and staff.
Parents / adults must not leave children playing unsupervised, believing the lifeguard is responsible and that the child is reasonably competent & confident.
Unattended children are particularly at risk and must be watched carefully, they could get disoriented and enter into water out of their depth.
Parents / adults must not leave older children to supervise younger brothers and sisters in the water. Older children frequently forget their responsibilities as they enjoy their own activities.
Warning: children can struggle when surrounded by other pool users and can be held under the water with or without safe swim aids.
Warning: there is a gradual increase in the depth of water to the children’s pool; children are at risk of going out of their depth and drowning
Warning: Children and adults can get tired swimming in deep water or unable to cope within an area where diving and jumping activities is permitted by competent stronger swimmers. Children may panic and grab onto the adult, both adult and child may then suddenly be in difficulty and at risk of drowning because of being out of their depth.
Although the pool operators have overall responsibility for safety, parents must also consider their responsibilities and must be alert to the hazard posed by unaccompanied or unsupervised children anywhere on the premises.
Children must be kept under constant supervision and insight at all times. Make yourself aware of the pool layout, depth markings, no diving areas, pool rules and other safety signs, and then ensure the children are given the necessary water safety advice by you and let them have a contact telephone number.
Caution: always take care when jumping into the pool. To avoid injuries to yourself and others look before you leap, check your entry is clear, especially from under water swimmers. Check the depth of water so you are aware of when you will land on your feet and remember to bend your knees. Do not run and jump into the pool, standing jumps ONLY.
Diving from the poolside is a complex skill that is influenced by many factors such as body weight, leg thrust, and angle of entry, disposition of the arms and legs and subsequent underwater actions. Avoid injuries to yourself and others look before you leap, check your entry is clear, especially from under water swimmers.
Dive only into areas of the pool where diving is permitted.
From a standing position dive flat and shallow with hands above the head
Running dives, back dives and indiscriminate dives are not permitted.
Parents / adults who are strong swimmers themselves and wish to teach young children to dive, are permitted to use the area between the depth marker 6 Ft – 1.8 M and the railings, towards the shallow end only.
Diving from the poolside into the children’s semi-circular pool is not permitted.
Diving from the poolside into the main pool is not permitted from the shallow end at 3 ft 9 ins (1.143 m) up to the 1.5 M depth sign.
The Greenbank Pool is a leisure / fun pool to the majority of pool users and therefore will not allocate a lane for dedicated speed swimmers to use during normal pool hours. This type of swimming activity can cause arguments between pool users and could cause collisions resulting in injuries.
Therefore, complaints made to the management about a person swimming carelessly or aggressively may result in disciplinary action taken against them.
Use the most suitable area of the pool for your swim, take into consideration your speed and stroke. Be aware of your pace and judge your ability to avoid collisions with other swimmers.
Use caution when overtaking other swimmers, do not harass or try to swim over a swimmer.
When the pool is busy use extra care to avoid collisions
Respect other swimmers’ personal space, use common sense and courtesy.
Wrestling, diving or jumping without care and caution, improper conduct causing undue disturbances or distraction of the lifeguards in or about the pool area or any acts which would endanger any patron are prohibited.
Prolonged underwater swimming for time or distance and competitive or repetitive breath holding can be deadly and is not permitted.
Hyperventilation is absolutely not permitted.
Those that are Kite Marked or carry a BS EN number, remember even when children use safe swim aids, they still require close adult supervision.
Children must be kept under close supervision even when wearing armbands. Not all armbands are as safe as those manufactured to approved standards. Ensure they are fully inflated, correctly positioned on the arms. Do not allow children to place them on their legs. Armbands can slip off the arms when jumping into the pool. We advise customers only to use armbands that are kite marked or carry a BS EN number, which are sold from the pool shop.
Can only be used during quiet periods and only then if an adult is in the water supervising the child at arm’s length.
Warning: all rubber rings can be dangerous. Children can slip through the ring and can be trapped upside down from over balancing in them.
During busy periods lifeguards will remove them from the pools.
Rubber rings over 20 inches in diameter are not permitted.
They can be used for very young children at all times but only if an adult is in the water supervising the child at arm’s length.
Warning: they can be blown off the water by a strong gust of wind.
Large or sharp items of jewelry, spectacles and sunglasses should not be worn while swimming. You are warned that you may injure yourself or someone else and that if such items are worn then you not the management and staff accept responsibility for injuries caused. Persons supervising young children in the children’s pool should remain standing upright while wearing spectacles or sunglasses.
These generally are permitted, but because of child protection purposes, if a complaint is made by a parent, adult or carer because they are worried their child or children may be captured in the background of the video or photograph, then the person videoing or photographing will be stopped and then must provide proof of their name and address.
The use of mobile phones, videoing, and photography equipment are prohibited within the any changing room.
Can only be erected within the outer grass areas. They are not permitted on the two grass banks overlooking the children’s pool, due to safety reasons, they obstruct an adult’s vision and supervision of children using the children’s pool.
To avoid accidents the pool covers must be completely removed before using the pool.
Stay off the top of the cover when in position.
Keep clear when it is being installed on the pool and then stay away from the pool.
It is strongly advised that activities in the water take place before food and drink are consumed. Food and drink increase the risk of stitch and cramps in the body and thus increases the risk of drowning. After meals wait at least an hour and even longer if have eaten a large amount.
Do not eat sweets or chew chewing gum while swimming because of the risk of choking.
You are welcome to bring your own food and drink.
Any person with diabetes, epilepsy, angina or any other similar health disorder must be accompanied and supervised by another adult while on the premises.
If unaccompanied and you give permission, you can inform a lifeguard and details can be put on Register while you attend the pool.
Sunburn Can Double Your Risk of Skin Cancer
Stay in the shade between 11 am and 3 pm.
Wear a T shirt, a wide brimmed hat and wraparound sunglasses.
Take extra care of children; keep babies out of the sun around midday.
Use factor 15 + sunscreen, apply before you go outside and reapply often.
Report mole changes or unusual skin growths promptly to your doctor.
Suitable, clean and sufficient costumes must be worn at all times, in or out of the water by all patrons, especially young children because of child protection reasons. Topless sunbathing is not permitted. Young children in nappies must wear special baby costumes, (swim nappies). Cut-off jeans are not allowed to be worn in the water; shorts used as swimming trunks must not cover the knees for safety reasons.
Nursing mothers are permitted to breastfeed their babies within any area of the premises but because of Health & Safety reasons we advise not to breastfeed in the actual pool. There is a risk babies will swallow pool water and could choke on small bits of debris such as grass or flies.
All bathers should shower before entering the water. All bathers should use the lavatories and shower before entering the water. Very young children and babies must use special swimming nappies, not ordinary nappies.
Nobody is permitted to swim if they are or have been ill with diarrhoea or any other similar gastric type problems. Wait at least 14 days after the symptoms have gone before swimming again.
Any person who has any form of infectious skin infection, illness or disease should not enter the water unless by permission of a doctor, written proof from the doctor must be produced, if asked to do so by the manager / assistant, who reserve the right to refuse admission to either the water or premises in the interest of hygiene or public health.
Please speak to the duty manager first and then if you are still unhappy put your complaint in writing to:
The Pool Secretary / Development Officer
Greenbank Swimming Pool