Admission is by payment at the ticket office or by season ticket.

Season ticket holders must bring their card on each occasion or admission will be refused; season tickets are not transferable.

Re – admittance is not permitted on any ticket bought.

Pass – out tickets are not permitted.

The committee, manager and assistant manager reserve the right to refuse admission and to vary the times of opening and closing.

• In the event of an emergency – An alarm will sound and all bathers must leave the pool immediately and wait to follow instructions from staff and or via the pool public address system.
• Parents / adults must inform unaccompanied children to contact a member of staff for help and be given a contact telephone number.

During hot weather the pool gets very busy and we need your understanding and co-operation in order to ensure Greenbank stays safe for you.

• During these busy periods the conditions are continually assessed every 15 minutes. Controls on admittance may be introduced at short notice but not until 12 noon.
• Before setting off, but after 11 am phone and will update you if or when any controls are due to start. Please also check the website for notices.

For the safety comfort and enjoyment of all pool patrons:

• No barbeques during public sessions
• Smoking, including E cigarettes and Vapes is prohibited except within the designated area behind the pool shop “OASIS”
• No glass containers.
• No amplified music.
• No ball games anywhere on the premises; this includes beach balls and smaller balls in or out of the pool.
• No Frisbees or similar throwing objects within the grounds.
• No skate boards, scooters or bicycles.
• Bicycle racks are available within the car park, but please bring a lock!
• No roller skates, roller boots or similar foot ware to be used on the premises.
• No water pistols in or out of the pool.
• No dogs, except assistance trained dogs only.
• No running around the concrete surrounds.
• Any person with diabetes, epilepsy, angina or any other health disorder must be accompanied and supervised by another adult while on the premises.
• Persons under the influence of alcohol or drugs shall not be allowed admission. NO ALCOHOL OR DRUGS ALLOWED ON THE PREMISES.
• Schools, clubs or any other similar large parties must be accompanied and supervised by a sufficient number of authorised adults.
• Children under the age of seven years are allowed to enter the changing room of the opposite sex if accompanied by an adult and then are advised to undress and dress in the cubicles provided. Do not leave valuables in the changing rooms

BAD WEATHER

• In the event of thunder and lightening, the pool may be evacuated for periods of up to 30 minutes, after the conditions ease and are deemed safe by the pool manager or duty manager, swimmers will be instructed to return to the pools.
• Note: The showers are also out of bounds.
• The pool will remain open to swimming during cold and rainy days.

Small inflatables, floats, snorkels, flippers, facemasks, and hand paddles increase the risk of injuries and contribute to children getting out of their depth.

An environment where high-spirited robust play occurs increases the risk of collisions and fatigue.

The equipment itself may block visibility of the pool bottom or a submerged casualty.

For everybody’s safety the lifeguards will control the times play equipment can be used and remove it from use in the pool during busy periods.

• This area is not supervised constantly by pool staff.
• All children must be kept under close adult supervision.
• No throwing water, no water pistols.
• The slide is not recommended for children under 5 years.
• Slide rules are displayed.
• To help avoid injuries, all rules must be obeyed.

All children under eight and children 8 to 15 years who are weak or non-swimmers must be accompanied while on the premises and kept under close supervision by an adult 18 years or above. It is recommended 1 adult supervise 2 children within these criteria.

CHILDREN’S POOL
Children with or without swim aids who cannot stand in the deepest part of the pool and remain in their depth must be accompanied in the pool with an adult.

At the discretion of the lifeguard a child may be asked to undertake a Height Depth Test to verify if they can or cannot be in the children’s pool unaccompanied.

MAIN POOL
Children under eight and non or weak swimmers:

Must be accompanied in the water by an adult. Are not permitted in the deep end of the pool.

At the discretion of the lifeguard a weak swimmer may be asked to undertake a Swimming Ability Test to verify their ability, (2 lengths / 60 m nonstop using front crawl, breastroke or both with reasonable techniques, not doggie paddle).

WATER SAFETY

Swimmers will be instructed to use the area of the pool they are safe in.

Pool Patrons must obey any safety advice given by lifeguards and staff.

GENERAL SUPERVISION

Parents / adults must not leave children playing unsupervised, believing the lifeguard is responsible and that the child is reasonably competent & confident.

Unattended children are particularly at risk and must be watched carefully, they could get disoriented and enter into water out of their depth.

Parents / adults must not leave older children to supervise younger brothers and sisters in the water. Older children frequently forget their responsibilities as they enjoy their own activities.

Warning: children can struggle when surrounded by other pool users and can be held under the water with or without safe swim aids.

Warning: there is a gradual increase in the depth of water to the children’s pool; children are at risk of going out of their depth and drowning

Warning: Children and adults can get tired swimming in deep water or unable to cope within an area where diving and jumping activities is permitted by competent stronger swimmers. Children may panic and grab onto the adult, both adult and child may then suddenly be in difficulty and at risk of drowning because of being out of their depth.

Although the pool operators have overall responsibility for safety, parents must also consider their responsibilities and must be alert to the hazard posed by unaccompanied or unsupervised children anywhere on the premises.

Children must be kept under constant supervision and insight at all times. Make yourself aware of the pool layout, depth markings, no diving areas, pool rules and other safety signs, and then ensure the children are given the necessary water safety advice by you and let them have a contact telephone number.

Diving from the poolside is a complex skill that is influenced by many factors such as body weight, leg thrust, and angle of entry, disposition of the arms and legs and subsequent underwater actions. Avoid injuries to yourself and others look before you leap, check your entry is clear, especially from under water swimmers.

Dive only into areas of the pool where diving is permitted.

From a standing position dive flat and shallow with hands above the head

Running dives, back dives and indiscriminate dives are not permitted.

Parents / adults who are strong swimmers themselves and wish to teach young children to dive, are permitted to use the area between the depth marker 6 Ft – 1.8 M and the railings, towards the shallow end only.

Download Diving Into The Pool Document

The Greenbank Pool is a leisure / fun pool to the majority of pool users and therefore will not allocate a lane for dedicated speed swimmers to use during normal pool hours. This type of swimming activity can cause arguments between pool users and could cause collisions resulting in injuries.

Therefore, complaints made to the management about a person swimming carelessly or aggressively may result in disciplinary action taken against them.

Guidance:

Use the most suitable area of the pool for your swim, take into consideration your speed and stroke. Be aware of your pace and judge your ability to avoid collisions with other swimmers.

Use caution when overtaking other swimmers, do not harass or try to swim over a swimmer.

When the pool is busy use extra care to avoid collisions

Respect other swimmers’ personal space, use common sense and courtesy.

Prolonged underwater swimming for time or distance and competitive or repetitive breath holding can be deadly and is not permitted.

Hyperventilation is absolutely not permitted.

Children must be kept under close supervision even when wearing armbands. Not all armbands are as safe as those manufactured to approved standards. Ensure they are fully inflated, correctly positioned on the arms. Do not allow children to place them on their legs. Armbands can slip off the arms when jumping into the pool. We advise customers only to use armbands that are kite marked or carry a BS EN number, which are sold from the pool shop.

They can be used for very young children at all times but only if an adult is in the water supervising the child at arm’s length.

Warning: they can be blown off the water by a strong gust of wind.

These generally are permitted, but because of child protection purposes, if a complaint is made by a parent, adult or carer because they are worried their child or children may be captured in the background of the video or photograph, then the person videoing or photographing will be stopped and then must provide proof of their name and address.

The use of mobile phones, videoing, and photography equipment are prohibited within the any changing room.

To avoid accidents the pool covers must be completely removed before using the pool.

Stay off the top of the cover when in position.

Keep clear when it is being installed on the pool and then stay away from the pool.

Any person with diabetes, epilepsy, angina or any other similar health disorder must be accompanied and supervised by another adult while on the premises.

If unaccompanied and you give permission, you can inform a lifeguard and details can be put on Register while you attend the pool.

Sunburn Can Double Your Risk of Skin Cancer

Stay in the shade between 11 am and 3 pm.

Wear a T shirt, a wide brimmed hat and wraparound sunglasses.

Take extra care of children; keep babies out of the sun around midday.

Use factor 15 + sunscreen, apply before you go outside and reapply often.

Report mole changes or unusual skin growths promptly to your doctor.

Nursing mothers are permitted to breastfeed their babies within any area of the premises but because of Health & Safety reasons we advise not to breastfeed in the actual pool. There is a risk babies will swallow pool water and could choke on small bits of debris such as grass or flies.

• To help prevent this food and waterborne disease:
• Take children to the toilet before they swim and wash their hands
• Shower naked for five minutes using soap particularly in the area around the bottom before entering the pool
• Ensure young children in tight fitting togs not nappies, to prevent faecal matter from entering the pool. wash your hands after changing the baby
• Report faecal accidents (poo in the pool) to the pool lifeguard immediately
• Avoid swallowing pool water

Please speak to the duty manager first and then if you are still unhappy put your complaint in writing to:

The Pool Secretary / Development Officer
Greenbank Swimming Pool
Wilfrid Road
Street
Somerset
BA16 OEU